Iron Door Source goes above and beyond to ensure 100% customer satisfaction. We are confident that our efforts will result in your approval and contentment upon receiving your shipment of high-quality iron doors, windows, hardware and accessories.
Our company is committed to doing everything we can from production to shipping in order to keep our loyal customers satisfied with their purchase. For the rare occasions that you’re not fully satisfied upon receiving your order, please review the following policies and procedures regarding returns:
Within thirty days of the date products are delivered and prior to installation or an attempt to install, your purchase can be returned to Iron Door Source for a refund. Please note that a 25% restocking fee will be charged for the return, and Iron Door Source has the right to charge for any damages that may have occurred to the product(s). The product must be packed in its original packaging material. If packaging material is unusable, please contact our Customer Service department prior to return. Delivery fees are not refundable.
If you have any questions regarding your product before or after shipment, contact a Iron Door Sourcerepresentative and we will be happy to answer any questions or concerns that may arise.