At Iron Door Source, customer satisfaction is our number one priority. We strive to provide our clients with superior service, quality, and communication. In order to ensure a clear agreement and understanding of the Iron Door Source terms and conditions, please review the following content prior to placing an order through our website. Access and uses of this website are subject to all applicable laws, along with the terms listed below:
Iron Door Source guarantees that all iron doors, windows, and other products sold through our website will be free from defect in material and craftsmanship for a one year period after the initial purchase date. Our customer service team will replace any substandard product or parts that have been deemed defective (within one years from the date of sale on the frame of the door, one year on moving parts, one year on glass for any defect on center seal excluding scratches, broken glass, etc.) at Iron Door Sources’ sole discretion.
We ask you to keep in mind that exposure to natural elements and frequent use is expected to cause Iron Door Source, windows, and other products purchased and ordered through our site to naturally age. Although Iron Door Source are galvanized we do not recomend direct exposure to water, any damages or changes to the products brought on by frequent use or exposure to the elements is considered an organic process that cannot be prevented, and is not thought to be a defect that is covered by the terms and conditions of this site.
Iron Door Source products are hand forged and individually finished in our factory. Minor differences in these products are normal and to be expected to achieve the “hand forged” look, so this will not be considered a defect.
All items in "Sales" section are sold as is with no warranty, each door system has been hung, inspected and fully functional and free of any defects leaving our warehouse - all sales are final.
Iron Door Source does not guarantee that the content presented on this site fulfills building codes, ordinances, or regulations for any specific application or any particular jurisdiction, without Iron Door Sources’ written agreement. We have carefully created the content and material on our site to depict our products precisely as they are. We strive to give our clients an authentic representation of the product they are ordering and expecting. At Iron Door Source, we are frequently updating our content and inventory. As a result, Iron Door Source cannot and does not guarantee the accuracy or completeness of the information regarding pricing, services, specifics, images, availability or services. Iron Door Source is not responsible for any city or state codes regarding the doors (ADA, Thermal Broken (sweating or ice), Hurricane Tested, Swing Codes, etc.). THERMALLY BROKEN DOOR (*CUSTOMER TO VERIFY W/ BUILDING CODE IF TEMPERATURES MAY GET 25 DEGREES OR LESS INCLUDING CHILL FACTOR) Bubbling paint or scratches that occur around the lock area is caused by improper installation methods or techniques used to correct the installation: The following are common issues with installers causing damage to the finish around the lock areas: 1. The third hole drilled by the installer for the lower lock area is not aligned. The damage is caused when installers over tighten the lock to compensate the unaligned hole that was drilled. The tightening of the lock causes pressure on the door finish leading to marks and scratches around that area. The tighten of the lock also causes slight bowing of the lock in the center. 2. Attempting to straighten or align the lock after the screws have been installed on the lock. Aligning a lock should be done before the screws are put in. 3. Multiple attempts to install the lock.
TO PREVENT LEAKAGEFor all door and window orders, customers will need to make sure there is an sufficient overhang. The overhang needs to be the same width and height of the door or window (starting from outside dimensions of the doors and windows). Even if you have an overhang, it is also recommended for the window and doors to be out-swing to help with weather sealing because of unpredictable combination of side wind and rain (in-swing windows are vulnerable to leakage because of bottom threshold).
LIMITATION OF LIABILITY
In no event will Iron Door Source be liable to clients or anyone else for any incidental, consequential, special or indirect damage. This includes but is not limited to trading losses or damages, or lost profits that result from inconvenience or delay or loss of the use of the information related to this site, even if caused by the negligence of Iron Door Source and even in the event that the information has been informed of or is otherwise aware of the possibility of errors therein. Since the limitation or exclusion of incidental or consequential damages is not allowed in certain states, the above-mentioned limitation of liability will not apply in particular jurisdictions or cases. In no event will Iron Door Sources’ full liability to a user for all damages, losses, and causes of action exceed the amount paid by the user, if any, for accessing this site.
The client agrees to indemnify and hold Iron Door Source and its affiliates harmless from and against any and all liability, claims, losses, costs, and expenses including but not limited to attorneys’ fees that rise from the client’s violation or breach of these Terms and Conditions, arising from the client’s violation of any third party’s rights such as trademark, copyright, proprietary and privacy rights, or regulation or ordinance. This indemnification and hold harmless obligation will survive the termination of these Terms and Conditions.
Please note that all content on this site (text, graphics, specifications, logos, drawings, designs, etc.) is the property of Iron Door Source and protected by United States and International copyright laws. Except as otherwise specifically provided on the site, none of the material may be copied, reproduced, downloaded, distributed, republished, displayed, or transmitted in any form or by any means without the prior written permission of Iron Door Source.
COMMUNICATINS AND SUBMISSIONS
RISK OF LOSS
All items purchased from Iron Door Source are made in accordance with a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If you have any questions regarding the terms and conditions specified above, get in touch with us by sending us an email. We welcome and questions or concerns that may arise.